Guest Journey Host
Be the person who makes a guest’s stay a little better. | Do you enjoy working with people, quickly understand different situations, and don’t get overwhelmed when several requests come your way at once? Then you might be the person we’re looking for! As a Guest Care Specialist, you will be one of the team members guests can turn to at any time – whether before their arrival or during their stay in the hotel lobby.
What will be your responsibilities?
• Communicating with guests from before their arrival, handling special requests and individual needs, and responding to guest messages on various booking platforms (e.g. Booking.com, Expedia)
• Communicating directly with guests via Kipsu, Hilton’s chat-based guest communication platform
• Handling and following up on administrative tasks related to reservations
• Assisting guests with reservations, activities, restaurants, transportation, and other opportunities in Budapest
• Handling guest requests, questions, and complaints in person in the lobby in a prompt and professional manner
• Responding to guest reviews and contributing to a positive guest experience and the hotel’s online reputation
• Working closely with Front Office, Housekeeping, F&B, and other departments to ensure an excellent guest experience
• Recognizing individual guest needs and anticipating their requests whenever possible
• Providing extra assistance and personal support whenever guests simply need someone to help
• Communicating directly with guests via Kipsu, Hilton’s chat-based guest communication platform
• Handling and following up on administrative tasks related to reservations
• Assisting guests with reservations, activities, restaurants, transportation, and other opportunities in Budapest
• Handling guest requests, questions, and complaints in person in the lobby in a prompt and professional manner
• Responding to guest reviews and contributing to a positive guest experience and the hotel’s online reputation
• Working closely with Front Office, Housekeeping, F&B, and other departments to ensure an excellent guest experience
• Recognizing individual guest needs and anticipating their requests whenever possible
• Providing extra assistance and personal support whenever guests simply need someone to help
We are looking for someone who:
• Communicates naturally and easily connects with people
• Has a problem-solving mindset and doesn’t just pass issues on, but actively looks for solutions
• Communicates confidently in English
• Enjoys working in a fast-paced environment and can manage multiple tasks at the same time
• Is guest-focused while also being confident and assertive in communication
• Has previous experience in a hotel or hospitality environment – but if you have strong communication skills and the right attitude, we are also happy to meet you as a recent graduate or career starter
• Has a problem-solving mindset and doesn’t just pass issues on, but actively looks for solutions
• Communicates confidently in English
• Enjoys working in a fast-paced environment and can manage multiple tasks at the same time
• Is guest-focused while also being confident and assertive in communication
• Has previous experience in a hotel or hospitality environment – but if you have strong communication skills and the right attitude, we are also happy to meet you as a recent graduate or career starter
Nice-to-have:
• Knowledge of Turkish or Hebrew
• Previous hotel experience
• Previous hotel experience
What we offer:
• Performance-based bonus paid up to three times per year, subject to the achievement of agreed targets
• Monthly net HUF 30,000 SZÉP card benefit after successfully completing the 3-month probation period
• Complimentary daily meals in the staff canteen (breakfast, lunch, and dinner)
• Discounted parking in the underground garages of Hampton by Hilton
• Access to the Go Hilton Team Member Travel Program from your first day, offering discounted stays at Hilton hotels worldwide
• Free access to the Hilton University platform, featuring over 3,000 e-learning courses, videos, classroom-style trainings and professional resources
• Monthly net HUF 30,000 SZÉP card benefit after successfully completing the 3-month probation period
• Complimentary daily meals in the staff canteen (breakfast, lunch, and dinner)
• Discounted parking in the underground garages of Hampton by Hilton
• Access to the Go Hilton Team Member Travel Program from your first day, offering discounted stays at Hilton hotels worldwide
• Free access to the Hilton University platform, featuring over 3,000 e-learning courses, videos, classroom-style trainings and professional resources
Jelentkezésí cím: [email protected]
