Duty Manager

The person in this position would be responsible for our guests’ experience as the Duty Manager is the first and last contact on our guests’ journey.

What we offer:

• Free of charge catering in our staff restaurant
• Free of charge Wellness and Spa usage in our hotel
• Discounted accommodation in our hotel chain
• Free guarded parking
• A stable background provided by an international hotel chain where we value and recognize your work
• Career growth opportunity

As a Duty Manager we rely on you to:

• Oversee all operation issues in the Hotel
• Represent the company and the Hotel standards through guests communication and public relations
• Maintain a personalized service standard of the reception by constant training and motivation of the team members
• Check all physical states within the Hotel public areas
• Check all staff in place and well-groomed in all operational areas
• Cooperate with Security to ensure the safety of our guests and staff as well
• Greet the VIP guests of the hotel on a daily basis
• Answer guests inquires, handles complaints and attend to the needs of the guests
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests’ requirements are met.
• Perform any other duties as assigned by the Management
• Report directly to the Rooms Divison Manager and administrate the daily reports

We are looking for someone who has

• Higher professional qualification
• Minimum 2 years’ experience in Front Office senior role, preferably in a 4* hotel - Opera system knowledge would be appreciated
• Guest-oriented approach
• Excellent problem-solving and decision-making skills
• Excellent verbal and written skills in Hungarian and English
• Positive attitude, flexibility at work
• Hungarian citizenship or EU citizenship or the holder of a valid EU working

Location: 1036 Budapest, Árpád fejedelem útja 94.

If you would like to be part of a professional team of an international hotel chain, please send us your CV in English.