Front Desk Attendant – Hard Rock Hotel


 2022. január 26. 15:51


The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries.  They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.


  • Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
  • Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
  • Ensure all guest information is accurate and maintained in an organized manner.
  • Utilize the property management system to run daily reports and block any special requests.
  • Check guests out of the property in accordance with procedures.
  • Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.
  • Accept reservations, changes, and cancellations in the absence of reservations staff.
  • Promote room upgrades (upsell) and monitor and control product to meet goals.
  • Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
  • Assist individuals and groups with check-in, checkout, and room changes.
  • Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
  • Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
  • Work with Front Office Manager regarding hotel business to keep them informed.
  • Maintain positive and professional communication with all staff.
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, employee, and company information.




  • Secondary school degree preferred and/or previous work experience in service for at least 2 years.
  • Luxury/lifestyle hotel experience preferred.


  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
  • Fluency in English: additional languages preferred.


  • Understanding of lifestyle hotel products and guest services.
  • Ability to work evenings, weekends, and holidays, as needed.


  • Competitive salary
  • Positive, young dynamic team
  • Unique working environment in a brand new hotel
  • Global Hard Rock discounts to café, hotel and casino


If you are interested in the position, please apply with your CV.