Night Auditor/Front Office Agent

Responsibilities

• As a Front Office Agent, you will be instrumental in crafting exceptional guest experiences from start to finish. From warmly welcoming guests at check-in to providing attentive dining service.
• A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies.

What will I be doing?

As Night Auditor/Front Office Agent, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor and Front Office Agent must perform the following tasks to the highest standards:

• Ensure the maintenance of professional financial standards throughout the hotel
• Undertake a review of end-of-day takings against logged reports
• Edit all reports to ensure accuracy and full completion
• Investigate any anomalies found between daily reports and takings
• Train the Night Managers in ensuring the accurate completion of systems and processes
• Assist the Night Manager in emergency situations
• Providing reception services for a seamless check-in/check-out process
• Ensuring cleanliness and organization in both reception and dining areas
• Handling guest queries and feedback promptly and professionally
• Upholding high standards of customer service throughout all interactions
• Collaborating with team members to ensure smooth operations across all areas

Requirements

Night Auditors and Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Pride in ensuring the accuracy of work and encourages Team Members to do the same
• Strong analytical skills
• Computer literate, with particularly strong knowledge of Microsoft Excel
• Understanding of the responsibilities of other areas within the Finance Department
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in a hotel Finance Department
• Previous experience working in Front Office or hotel outlets

What we offer

As Night Auditor or Front office agent you can enjoy our Hilton benefits such as:

• Travel all around the world with our GO Hilton program
• Free of charge catering
• Cafeteria
• Growth opportunity with Hilton University
• Free of charge parking

Location: Budapest

If you are interested in the position, please send us your CV.