Front Office Manager

Your main responsibilities:

• Manage and organize the daily operational tasks of the Front Office department
• Focus on the day-to-day management of the team
• Having a pleasant personality combined with a dynamic and professional attitude to supervise and lead the team
• Handle complaints and specific guest requests
• Identify improvement in quality and people management
• Ensure the continuous development and motivation of the Front office team, setting clear and measurable objectives and targets
• Monitor the evolution of guest satisfaction and provide trainings according to the feedback of our guests.
• Support the Rooms Division Manager in developing business policy plan
• Having also an analytical mindset to be able to create plans and strategies about the current and future of the team.
• Participating in Duty Management

Our ideal candidate:

• Minimum 3 years as an Assistant Front Office Manager / Front Office Manager in a similar size and star rated property.
• Having hands on management style and lead by example
• Is capable to work as a team member as well as a leader
• Opera system knowledge would be appreciated
• Is flexible in working times (weekends and evenings upon business needs)
• Is accurate in financial data and administrative processes (Word, Excel, PowerPoint, reports)
• Excellent problem-solving and decision-making skills
• Result oriented
• Attentive to detail
• Initiative driven personality
• Positive attitude, flexibility at work
• Good team player, but strong ability to work independently

Candidates must:

• be a Hungarian citizen or EU citizen or the holder of a valid EU working permit.
• be fluent in English and ideally Hungarian, however Hungarian not a must.

Why join us? We offer you:

• Free of charge Aronia Wellness and Spa usage in our hotel
• Free of charge catering at our colleague restaurant
• Free guarded parking
• A stable background provided by an international hotel chain
• A competitive salary
• A yearly bonus scheme linked to hotel and individual performance

Location: 1036 Budapest, Árpád fejedelem útja 94.

If you would like to be part of a professional team of an international hotel chain, please send us your CV in English to hr@aquincumhotel.com.